Terms of Service

These Terms of Service ("Terms") govern your use of the All Set Pool Services website at allsetpools.com and your subscription to our pool maintenance services. By accessing our website or subscribing to our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

"We," "us," and "our" refer to All Set Pool Services, a home services company operating in Henderson and Las Vegas, Nevada. "You" and "your" refer to the customer, subscriber, or website visitor.

1. Service Description

All Set Pool Services provides subscription-based residential pool cleaning and maintenance services in the Henderson and Las Vegas, Nevada metropolitan area. Our base subscription includes a weekly pool service visit, visit reports with before/after photos identifying the servicing technician and the visit duration, equipment monitoring between visits, and a weekly water-chemistry report. We offer more than one service level, priced by pool size. The plans, what each one includes, and their prices are published on this site and are shown to you in full before you subscribe; they are not restated here, because they change and this page does not change with them. Your price is determined by your pool's measured water surface area; see Section 3.

Our service is designed for ongoing weekly maintenance of pools in serviceable condition. Recovering a green or neglected pool is not part of the weekly subscription; if yours needs that work first, we quote the cleanup separately in writing and begin only after you accept that quote. We do not currently offer pool repair services. If your pool is not in serviceable condition at the time of your first visit, we reserve the right to decline service or require remediation before beginning regular maintenance.

2. Service Area

Our services are currently available in Henderson and Las Vegas, Nevada. Service availability may vary by neighborhood and is subject to technician coverage in your area. We reserve the right to modify our service area at any time. If your property falls outside our service area, we will notify you and offer a full refund of any prepaid amounts.

3. Subscription Plans and Pricing

Plans

Monthly pricing is determined by your pool's measured water surface area (pool plus attached spa). We measure your pool during the quote process and confirm the size band with you before service begins. Every plan includes a weekly full-service visit, a before/after photo report identifying the servicing technician and the visit duration, equipment monitoring between visits, and a weekly water-chemistry report.

Work outside the subscription

Any work beyond routine weekly maintenance — including repairs, restoration, drain and refill, and acid wash — is quoted in writing and performed only with your approval.

Price changes

We set and may change the price of our services at our sole discretion and at any time, including for services already being provided. In practice we give at least thirty (30) days' written notice before any increase takes effect on an existing subscription, and it is our intention to continue doing so; nothing in this paragraph obliges us to. Prices quoted before you subscribe are the prices you will be charged at signup. If you do not agree to a price change, you may cancel at any time under Section 7 and you will not be charged beyond your current billing period.

Transfer of your account

We may assign, sell or transfer your account, your service agreement, and the rights and obligations under it to another pool service provider or to a successor business, in whole or in part, without your prior consent. Your plan, your price and the services described here carry over to the receiving provider for the remainder of your current billing period, and you may cancel at any time under Section 7 if you would rather not continue with them.

Legacy and promotional rates

From time to time, we may offer promotional, legacy, or early-customer rates. Customers who enrolled under a prior pricing model retain the rate and plan terms communicated at their original signup for the duration specified at that time, and are not moved onto current pricing during that period. Only one promotional offer may be applied to a subscription; offers cannot be combined.

4. Introductory Offers

New subscriptions are eligible for an introductory offer. The offer that applies to your signup — what it is worth, what you are charged today, and the date of your next charge — is shown to you at checkout and restated in your confirmation email. What that page says is what happens: we do not take a charge it did not disclose. Your first service visit is scheduled per technician availability in your area, typically within five to seven days of enrollment.

Alternative introductory offers may be available on request. Only one introductory offer may be applied per subscription, and introductory offers cannot be combined with each other or with any other promotional rate.

A valid payment method is collected and authorized at signup. There is no separate signup fee or activation fee. Where an offer defers the first charge, the date of that first charge is disclosed to you at signup, and cancelling before that date ends the subscription with no charge and no penalty; any visits already delivered are at our cost.

5. Billing and Payment

• All subscriptions require automatic payment (autopay). By subscribing, you authorize us to charge your selected payment method on a recurring basis for the base subscription and any bundled add-ons you have configured.
• Your monthly subscription is billed on the same day of each month, beginning on the first-charge date disclosed to you at signup.
• Variable charges (chemicals your plan bills as used, approved filter cleans, and one-off services) are quoted to you in writing before the work is performed. With your written approval, these charges are added to your next monthly invoice or billed separately as a one-time charge.
• We accept major credit cards, debit cards, and ACH bank transfers through our secure payment processing partners.
• A processing surcharge may apply to certain payment methods, as permitted by applicable law. Any surcharge will be disclosed at the time of payment.
• If a payment fails, we will attempt to retry the charge in accordance with our payment processor's standard retry schedule. If payment cannot be collected after a reasonable period, your service may be suspended until the balance is resolved.
• You are responsible for maintaining current and accurate payment information in your account, which you can update through your customer billing portal.

6. Subscription Term

Enrolling in a subscription creates a service agreement between you and us on these Terms. The agreement takes effect on your enrollment date.

Your subscription runs in successive one-month terms. The first term begins on the first-charge date disclosed to you at signup, and each term renews automatically for a further one-month term until you cancel in accordance with Section 7. An introductory offer, where one applies, applies to the first monthly term only as described in Section 4; every term after that is billed at your quoted rate.

Cancelling does not shorten the monthly term already in progress. You remain responsible for that term, and no separate termination fee applies. See Section 7.

7. Cancellation Policy

• How to cancel: Cancel your subscription yourself in your customer billing portal, or send a cancellation request to hello@allsetpools.com.
• Cancellation is not scheduled in advance: We do not accept a request to cancel on a future date. Your subscription stays active and continues to renew until you cancel it, so you must cancel at the time you want the subscription to end.
• What cancellation costs: Your subscription ends at the close of the monthly term in progress on the date you cancel. Service continues through the end of that term and that term is payable; we do not prorate, and we do not refund a partial month already billed. Nothing is charged for any term after that, and no separate termination fee applies.
• Where an introductory offer defers your first charge and you cancel before that charge, Section 4 governs: the subscription ends with no charge and no penalty.
• Approved variable charges (chemicals billed as used, pre-approved filter cleans, one-off services) incurred before your cancellation date remain due.
• If we terminate your service for cause (e.g., unsafe pool conditions, access issues, non-payment), no refund of any prepaid amounts will be issued.

8. Customer Responsibilities

• Access: You must provide safe and unobstructed access to your pool and equipment during scheduled service days. If our technician cannot access your pool, the visit will be marked as skipped and no credit will be issued.
• Pool condition: Your pool must be in serviceable condition for regular maintenance. Pools with significant structural damage, active leaks, or non-functioning equipment may require repairs before service can begin or continue.
• Pets and safety: Pets must be secured during service visits to ensure technician safety. We reserve the right to skip a visit if a technician feels unsafe on your property.
• Communication: You agree to maintain a current email address and phone number on file for service communications and billing notifications.

9. Photo and Visit Record Consent

By subscribing to our services, you consent to the following as part of our standard service delivery:

• Photographs: Our technicians photograph your pool before and after each service visit. These photos are used for visit reports sent to you, quality assurance, and internal record-keeping. Photos are not shared publicly or used for marketing without your separate written consent.
• Visit records: For each visit we record the servicing technician, the date, the arrival and departure times reported by our scheduling system, the chemical readings taken, and any chemicals added. This data is used for service quality assurance and is not shared with third parties except as described in our Privacy Policy.

10. Independent Contractors

Pool maintenance services are performed by independent contractor technicians engaged by All Set Pool Services. These technicians are not employees of All Set Pool Services. While we set service standards and quality requirements, technicians control the manner and method of performing their work. All service is represented under the All Set Pool Services brand pursuant to contractual agreements with our technicians.

11. Service Guarantees and Limitations

We strive to maintain your pool in excellent condition through regular weekly service. However:

• We do not guarantee specific water chemistry results, as pool conditions are affected by many factors outside our control including weather, usage, equipment condition, and environmental factors.
• Service visits may be rescheduled due to severe weather conditions, natural disasters, or other circumstances beyond our reasonable control.
• We are not responsible for pre-existing equipment failures, structural issues, or damage caused by factors unrelated to our service.
• If you are unsatisfied with a specific service visit, contact us within 48 hours and we will schedule a follow-up visit at no additional charge.

12. Limitation of Liability

To the maximum extent permitted by Nevada law:

• All Set Pool Services shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising from or related to your use of our services or website.
• Our total liability for any claim arising from or related to our services shall not exceed the total amount you have paid to us in the twelve (12) months preceding the event giving rise to the claim.
• We are not liable for damage to pool equipment, surfaces, or landscaping caused by pre-existing conditions, normal wear and tear, acts of nature, or third-party actions.

13. Indemnification

You agree to indemnify, defend, and hold harmless All Set Pool Services, its owners, officers, employees, and contractors from any claims, damages, losses, liabilities, and expenses (including reasonable attorney's fees) arising from your breach of these Terms, your use of our services, or any negligent or wrongful act on your part.

14. Dispute Resolution

In the event of any dispute arising from or relating to these Terms or our services, you agree to first attempt to resolve the dispute informally by contacting us at hello@allsetpools.com. We will make a good faith effort to resolve any dispute within thirty (30) days.

If informal resolution is unsuccessful, any dispute shall be resolved through binding arbitration administered in Clark County, Nevada, in accordance with the rules of the American Arbitration Association. The arbitrator's decision shall be final and enforceable in any court of competent jurisdiction.

You agree that any dispute resolution proceedings will be conducted on an individual basis and not as a class action, class arbitration, or other representative proceeding.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Nevada, without regard to its conflict of law provisions. Any legal proceedings not subject to arbitration shall be brought exclusively in the state or federal courts located in Clark County, Nevada.

16. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of All Set Pool Services or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on our website without our express written permission.

17. Website Use

You agree to use our website only for lawful purposes and in accordance with these Terms. You agree not to use our website in any way that could damage, disable, or impair the website or interfere with any other party's use of the website. You may not attempt to gain unauthorized access to any part of the website or any systems or networks connected to our website.

18. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. For material changes affecting your membership or pricing, we will provide at least thirty (30) days' notice by email. Your continued use of our services after any modifications constitutes acceptance of the updated Terms.

19. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

20. Entire Agreement

These Terms, the Service Agreement & Release you accept at checkout, our Privacy Policy, and the order you accept together form the agreement between you and All Set Pool Services. For anything concerning the service, your billing, or liability, the version of the Service Agreement you accepted governs, and these Terms yield to it. These Terms supersede any prior version of these Terms.

21. Contact Us

If you have any questions about these Terms of Service, please contact us: